Help Center

CLEVELAND! Only with Cleveland in a Box can you create a custom and personal box full of recognized, established, and local favorites. An ever changing and growing selection gives you a wide variety to create a box of Cleveland fit for anyone and everyone!

Yes! You will be able to provide a message to your box’s recipient once a box of Cleveland has been added to your cart. 

We also include information regarding each box that explains what we’re all about. When available, we also include a current Cleveland Visitor’s Guide courtesy of Destination Cleveland. 

Yes! We add new items that become available to add to your box all the time. We consistently keep the crowd favorites available for selection.  Sign up for our email list to be the first to know when new items are added online and in-store. 

We receive requests for different Cleveland items that sometimes require a little extra handling. We get it though, there’s just some Cleveland you can’t (and shouldn’t) do without. In order for us to be able to provide these requested items as an option for your box, they require an additional cost for extra shipping and handling services. 

During summer months (May-September), some items, such as chocolates, candy, etc. may melt during shipping. Please note: we do not ship ice packs. If you select it, we will send it. We do not replace these items in the event they melt during shipment. 

Items like popcorn, peanuts, etc. may go stale if not opened soon after a box is received. We do not replace items that have gone stale because they weren't enjoyed within two (2) weeks of receiving a box of Cleveland.

We monitor and track the shelf life of all of the items we offer. For optimal satisfaction of your Cleveland treats, we recommend enjoying them ASAP upon delivery.

We use multiple different sizes of boxes to ensure each box and everything in it looks fantastic upon arrival. 

We’re flattered you like our boxes so much—we designed them ourselves! Unfortunately, we cannot sell the box separately. 

Depends. We’re happy to include personal greeting cards, pictures, and other items of that nature. In order to add these personal items they must be sent to our headquarters location or brought in with you when you visit us.

Larger items that may affect shipping (i.e. the box size or weight) cannot be added.

EXCEPTION: We will send any personal items in boxes shipping to military personnel at APO/FPO military addresses. In order to add these personal items they must be sent to our store location or brought in with you when you visit us.

Yes! Once a box has been added to your cart, you will see an option to have your box gift wrapped. We have specialty Cleveland-themed gift wrap available year round. Gift wrapped boxes are shipped inside of an outer box or are shrink-wrapped in durable plastic to ensure the box arrives with the gift wrap intact. 

Almost every box we send is a gift, so we never include receipts or packing slips in any boxes. Almost all of our items do not have price tags on them in the first place or we work with our vendors to ensure the packaging does not include it.

Because our suppliers are local and small businesses themselves, items may occasionally go out of stock.  We reserve the right to substitute an unavailable item for a different one of equal or greater value.

Yes! You will have the option to specify a future date for delivery once a box is added to your cart. 

We cannot make any guarantees that your box will arrive on the exact date you request but, we will do our best to ensure it arrives as close to the date provided as possible. 

We cannot provide refunds for boxes that do not arrive on the exact date requested. 

Boxes shipping internationally or via military APO/FPO cannot be scheduled, but will be shipped as soon as possible from the time your order was placed. 

Please be aware of the scheduled date you request. There is no delivery on Sundays or federal holidays.

At any time, the option to schedule boxes may become unavailable. 

Yes! You will have the option to specify a future date for delivery once a box is added to your cart.

We cannot make any guarantees that your box will arrive on the exact date you request but, we will do our best to ensure it arrives as close to the date provided as possible.

We cannot provide refunds for boxes that do not arrive on the exact date requested.

Boxes shipping internationally or via military APO/FPO cannot be scheduled, but will be shipped as soon as possible from the time your order was placed.

Please be aware of the scheduled date you request. There is no delivery on Sundays or federal holidays.

At any time, the option to schedule boxes may become unavailable. 

We ship all our boxes via the United States Postal Service, Fedex or UPS. 

Shipping labels are applied directly to the box, except for boxes that are gift wrapped. Gift wrapped boxes are shipped inside of an outer box or are shrink-wrapped to ensure the box arrives with the gift wrap intact. 

Everywhere! We’ve sent boxes all over the world. It's crazy how far some Clevelanders have wandered from The Land!

Standard shipping (USPS Priority Mail/UPS Ground/FEDEX Ground) is always FREE when boxes ship within the USA and to APO/FPO military addresses! 

Need your box even quicker? For an additional cost, you can select express shipping during checkout. We will do everything we can to ship your box ASAP however, in the event of an unforeseen delay caused by USPS/FEDEX/UPS we cannot offer a refund for shipping costs and/or the cost of your box.

For an additional shipping fee, send boxes worldwide with our international shipping options!

We ship to military personnel at APO/FPO military addresses for free! You will be able to enter the APO/FPO military address during checkout and receive the USPS Priority Mail option without charge.

You will receive a confirmation email once your box has shipped, which should occur within 24-72 business hours from the time you place an order (unless you have scheduled your box for a later delivery).

Every shipping confirmation e-mail will contain a tracking number. Please refer to this number for updates as to your box's whereabouts. Should you need help locating your tracking number please contact us for assistance.

We love sending Cleveland worldwide! All boxes shipping internationally will have an international shipping charge that is calculated and applied during checkout. 

We ship all international boxes as soon as possible from their time of order. 

Not all international orders come with a tracking number. Please contact us if you have further concerns regarding your box’s whereabouts and we will do everything we can to provide updates.

We offer USPS Priority Mail service to APO/FPO U.S. military addresses.  Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.

The proper format to enter a military address is:

City - APO (Army Post Office)/FPO (Fleet Post Office)/DPO (Diplomatic Post Office)

State - AA (Armed Forces Americas)/AE (Armed Forces Europe)/AP (Armed Forces Pacific)

Zip Code

A typical military address might be entered online as follows:

Boxes can take up to 24-72 hours to process, depending on the availability of the items chosen and level of customization required. Your box may take 1-3 days to via our FREE standard shipping option depending on where it’s going.

If you selected our expedited shipping option or international shipping, the box will ship depending on which option you opted for. Processing time remains the same (24-72 hours).

Yes! You will receive a confirmation email once your box has shipped. Your email will contain your tracking information. Always check your spam folder if you are not receiving email updates from us!

If you do not receive a shipping confirmation email or tracking number please contact us. 

Your tracking number will be available once your box ships and can be found in your shipping confirmation email. If for any reason you do not receive a shipping confirmation email or tracking number please contact us.

If you did not receive a shipping confirmation email or tracking number please contact us.

A few things to consider:

Your tracking information may not update in real time as your box travels to its recipient. In fact, sometimes USPS/UPS do not update the tracking information at all as they move it to other shipping hubs. This is quite common. Contact us if your box isn’t received within eight (8) days of receiving your shipping notification.

If your box was marked as delivered but was not received, it is possible that USPS/UPS marked your box as delivered prematurely. Have your recipient take a good look in and around their front door/lobby/yard/etc. —it’s been the case previously that the box was just hidden.

If it is still not received by the end of the day the box was marked as delivered by USPS, please contact us and we will do everything we can do locate it. Unfortunately, if the box cannot be located it may be cause of theft or loss within the mail system. We recommend filing a carrier claim and will do so on our end as well. 

Boxes that are “undeliverable” may encounter issues attributable to any number of things. Unfortunately, there is only so much we can do once the box is in the care of the shipping carrier (USPS/UPS).

If your box was shipped and a wrong/insufficient/incorrect address was provided at the time of order and your box cannot be delivered for any reason, the box will be returned to us as “undeliverable”. Should this happen there are two options: (1) we are happy to re-ship a returned box to a good address with a fee of $10 or (2) we can issue a refund for the cost of the box minus the original postage cost and any fees incurred by USPS/UPS.

The following instances below include but are not limited to “undeliverable” addresses:

Oh no! Please let us know ASAP if any items are lost or damaged and we will replace them immediately. 

During summer months, some items, such as chocolates, candy, etc. may melt during shipping. Please note: we do not ship ice packs. If you select it, we will send it. We do not replace these items.  

Items like popcorn, peanuts, etc. may go stale if not opened soon after a box is received. We do not replace items that have gone stale because they weren't enjoyed within two (2) weeks of receiving a box of Cleveland. 

We monitor and track the shelf life of all of the items we offer. For optimal satisfaction of your Cleveland treats, we recommend enjoying them ASAP upon delivery.

Yes! Once a box of Cleveland is added to your cart, you will be able to select whether you would prefer to have your box shipped or available for pick up.

You can choose to pickup your box at our Headquarters at 107 Karl St., Berea, Ohio  44017 or at our sister store Haymarket Cleveland in Downtown Cleveland in the 5th Street Arcades (530 Euclid Ave. Cleveland, OH 44115).  

Headquarters office hours are 9am to 5pm Monday through Friday.   Haymarket hours are posted on their website at www.haymarketcleveland.com.

If not picked up from our store within eight (8) days, the box will be shipped to the billing address provided. 

Please verify your shipping address before placing your order.

It is the customer’s responsibility to make sure a complete and correct shipping address is provided. We are not responsible if an item ships to an incorrect address and is not returned to us or does not end up with the correct recipient.

All sales are final.

If we make a mistake, we will correct the error as best as we can, refund or exchange the item(s) or box at no additional cost. 

REFUNDS ARE UNAVAILABLE UNDER THE FOLLOWING INSTANCES:

• The box did not arrive on or before your requested delivery date. Requested delivery dates are NOT guaranteed. 
• The box was delayed by a shipping carrier (i.e. Fedex/UPS/USPS)
• Your box contained an item that was substuted in place of another item that went out of stock. (See our Item Substitution Policy)

We are a small business that works with other small businesses. We are not able to complete refund requests as easily as major corporations. If something we did was incorrect, please contact us ASAP. For instances out of our control, refunds are NOT available. 

Please click into the area where the products are which should make scrolling possible.

Usually, when your cursor is hovering over one of the items and you try to scroll down, a small bar will appear at the side (in between the "BOX CONTENTS" and the items themselves) that will aid in seeing our whole list of available items. If you use your browser's bar at the side of the page it will only scroll the webpage and not the list of items. 

We also recommend trying an alternative browser. Firefox and Chrome browsers are recommended. 

If you are experiencing trouble completing your order, try these tips:

Double check your card details. If you’re using a saved payment method, we recommend manually entering the card information;

If you are receiving an error message related to the billing address, try processing the order with a previous billing address. You can always choose a different shipping address;

It may be related to the internet browser you’re using. If you’re using Internet Explorer, our site isn’t entirely compatible for security reasons. We suggest downloading Google Chrome or Firefox for optimal use of our website.

If you’re having trouble viewing our site, try these quick fixes:

Go to your browser settings, clear your cache and quit your browser completely. Open a new browser to our website, and you should be good to go.

If you’re using Internet Explorer, you may need to update your browser to the most recent version.

If you’re using Google Chrome, try using an Incognito window.

If your order qualifies as a bulk order (orders of 10 boxes or more) you are eligible to receive a quote for pricing based on the items selected to be featured within the box and the level of customization requested. In most cases, discounted pricing is available. 

Any order of 10 or more boxes qualifies as a bulk order of boxes. 

Any occasion! We’ve helped with custom boxes for weddings, hotel welcome gifts, employee appreciation, and more. If you ask us, there’s no occasion Cleveland isn’t perfect for!

A minimum order of 20 boxes is required to create custom branded boxes with a logo and/or exclusive design. 

We do not have set prices for bulk orders. Due to the unique nature of customizing the boxes, every order is different and requires different pricing. 

Orders of 20 boxes or more are eligible to have their featured items of Cleveland boxes in a custom branded box.

Please note the types of files we can accept for custom branded boxes:

For best results, we prefer vector image files: * AI .ai * EPS .eps * Vector PDF .pdf * PSD .psd

Alternatively, we also accept high resolution raster files: * JPEG .jpg .jpeg * PDF .pdf * PNG .png * GIF .gif

Boxes are never sent into production without confirmed approval by you, the customer. You will receive proof images of your boxes design and will be able to make changes to the design prior to the beginning of the printing process. 

Lead time is dependent upon the items chosen to be featured in the boxes as well as how much customization is required for the order.

Custom branded boxes require at least 1-2 weeks lead-time for production after approval of the box design.

Lead-time can be as short as a few days to a week for boxes using a traditional ‘Cleveland in a Box’ box that include items we have in stock and/or on hand.

Item availability and local vendor requirements can affect estimated lead-times. Please contact us with requests and/or questions regarding how much time is necessary for your boxes.

Everything is local and native to Cleveland. We are at the mercy and time constraints of the local small businesses we work with. Therefore, requested items may become unavailable at any time. You will be contacted to discuss next steps should this occur.

Delivery is available to venues and addresses within Northeastern Ohio for an additional 5% of the order total. Additional charges will occur for items shipping outside of NEO. 

Pick up your boxes FREE at our store in Downtown Cleveland. 

Yes! A list of addresses will be required at the time the order is placed. Shipping charges will be included in the quotes pricing we provide. Additional charges will occur for international addresses. 

Visit us to build a sample box. You’ll be able to see custom branded boxes we’ve done in the past and see what your finished box could look like.  

Yes! Please let us know what items you will be adding when you complete a request for quote as these items can affect the size of the boxes we will use for your order.  

There are additional items available for bulk orders that are not available as an option for our individual retail boxes. The full listing of items available can be found when completing our request for quote form.

We accept all major credit cards, check or cash. If you would like to be invoiced for your order, please let us know ASAP to see if your order qualifies for invoicing. Otherwise, all orders must be paid in full at the time of order confirmation. 

We’re located at 107 Karl St., Berea, Ohio  44017.   We are in a warehouse in an Industrial Park.  You are welcome to visit us during regular hours!

We are open 9am-5pm Monday through Friday & Closed on Saturdays & Sundays. We are also closed for major holidays.

Hours of operations are subject to change based on the time of year, special events, etc. Changes to our hours of operations will be noted on this site when they occur. 

We do bring on extra help during busier times and around the end of the year. At this time, there are no openings available. 

For more information on donations please click here.

Please email us at info@clevelandinabox.com with information regarding your company and product!   We are always excited to look at new options for our boxes!