Contact Us

We love to hear from fellow Clevelanders!

Store information (including location, hours of operations, etc.) can be found HERE

Check out our ANSWERS pages for frequently asked questions. 

**WE DO NOT HAVE A PHONE NUMBER.**

PLEASE CONTACT US THROUGH THIS SITE, VIA EMAIL OR VISIT US IN-STORE!

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530 Euclid Ave #40
Cleveland, OH 44115
USA

Shipping & Returns

Shipping

Standard shipping (USPS Priority Mail) is always FREE when boxes ship within the USA and to APO/FPO military addresses! For an additional cost, you can elect to ship your box via USPS Express Priority Mail should you require your box within a day. We will do everything we can to ship your box ASAP however, in the event of an unforeseen delay caused by USPS we cannot offer a refund for shipping costs and/or the cost of your box. Should your box be returned to us by USPS we will contact you immediately for further instructions. Please double check the ship-to address you provide to us to avoid delays. 

You will receive a confirmation email once your box has shipped, which should occur within 24-72 business hours from the time you place an order (unless you have scheduled your box for a later delivery). Every shipping confirmation e-mail will contain a tracking number. Please refer to this number for updates as to your box's whereabouts. Should you need help locating your tracking number please contact us for assistance.

APO/FPO Military Addresses

We ship to our service men and women absolutely FREE! You will be able to enter the APO/FPO military address during checkout and receive the USPS Priority Mail option without charge. If you are experiencing difficulties or are having trouble getting the free shipping option, please check the following below to ensure you are entering the address correctly into the checkout form:

Click on the image above to enlarge. 

If you are still unable to receive free shipping for your APO/FPO Military Address, please contact us for assistance. 

international shipping

We love sending CLE all over the globe! We ship USPS Priority Mail International (an additional $60). According to USPS, Priority Mail International shipping is stated to arrive within 6-10 days.

Boxes shipped internationally always run the risk of further delays or even becoming "lost". We cannot provide refunds for shipping costs or for boxes that may undergo these unfortunate circumstances. 

Scheduled International boxes cannot be honored due to their longer delivery times. We ship all international boxes ASAP from their time of order. 

Not all international orders may come with a USPS tracking number. Please contact us if you have further concerns regarding it's whereabouts and we will do everything we can to provide updates. 

Scheduled boxes

During the process of choosing your items and personalizing your box, you will have the option to specify a future date for delivery of your box. We cannot make any guarantees that your box will arrive on the exact date you request but, we will do our best to ensure it arrives as close to the date provided as possible. We cannot provide refunds for boxes that do not arrive on the exact date requested. 

Any box scheduled to be delivered on a Sunday will be rescheduled for the Saturday before.

Boxes shipping internationally or via military APO/FPO cannot be scheduled, but will be shipped as soon as possible from the time your order was placed.  

Please be aware of the scheduled date you request. If you need your box sooner than 2-3 days, please use the USPS Express Priority Mail option to ensure your box ships faster than standard processing. 

At any time, the option to schedule boxes may become unavailable. We will make note of this on our website and social media accounts when this occurs. 

returns

All sales are final. 

We will replace any item that may have been damaged or broken during the shipping process. Please contact us immediately if this occurs. 

T-shirt sizes can be exchanged in-store within 15 days of the time they were ordered. Please contact us at info@clevelandinabox.com and give us a head's up you're coming!